Terms and Conditions

Effective Date: 19 April 2025

These Terms & Conditions (“Terms“) form a legally‑binding agreement between MaxClient LLC (“ClientMax“, “we“, “our“, “us“) and you, the individual or legal entity (“Customer“, “you“, “your“) that accesses or uses the ClientMax websites, software‑as‑a‑service platform, mobile applications, or related services (collectively, the “Service“). By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms.

1. Definitions

• “Account” – the unique credentials that allow Customer to access the Service.
• “Content” – data, files, text, images, or other materials uploaded, transmitted, or otherwise made available via the Service.
• “Subscription” – the fee‑based right to access the Service under a selected plan (MAX or MAX Pro).

2. Eligibility

You must be at least 18 years old and not located in any Restricted Country (Cuba, Iran, North Korea, Russia, Syria) to register or use the Service. By using the Service, you represent and warrant that you meet these requirements.

3. Account Registration & Security

You agree to provide accurate, complete information when creating an Account and to keep your login credentials secure. You are responsible for all activity under your Account. Notify us immediately of any unauthorized use.

4. Free Trial, Billing & Renewal

1. Free Trial. New Customers receive a seven‑day free trial. A valid payment method (credit/debit card) is required at signup.
2. Automatic Conversion. If you do not cancel through your ClientMax dashboard before the trial ends, your selected plan converts to a paid Subscription and your card is charged the applicable fee.
3. Recurring Billing. Subscriptions renew automatically at the interval shown in your plan (monthly or annually) until canceled.
4. Price Changes. We may change plan prices with at least 30 days’ notice by email or in‑app alert.

5. Fees & Payment Processing

All fees are due in U.S. dollars and processed by Stripe, Inc. You authorize Stripe to charge your designated payment method for all applicable fees and taxes. Failed or disputed payments may result in suspension or termination.

6. Refund Policy

We want you to be confident in your purchase.

72‑Hour Refund Window: You may request a full refund within 72 hours (3 days) of the time your first post‑trial payment is captured. For example, if your card is charged at 6 pm on Friday, you have until 6 pm on Monday to email [email protected] and request a refund.

Refunds are not available for renewals or subsequent charges. After 72 hours, all fees become non‑refundable except where required by law.

7. License & Acceptable Use

We grant you a limited, non‑exclusive, non‑transferable, revocable license to access and use the Service solely for your internal business purposes and in accordance with these Terms. You agree not to:

• Reverse‑engineer, decompile, or attempt to discover the source code;
• Use the Service to build a competing product;
• Upload malware, infringing, or unlawful Content;
• Violate any applicable laws or third‑party rights.

8. User‑Generated Content

1. Ownership. You retain all rights to Content you upload.
2. License to Us. You grant ClientMax a worldwide, royalty‑free license to host, store, reproduce, and display your Content solely to operate and improve the Service.
3. Security. Content is stored using industry‑standard AES‑256 encryption at rest and in transit.
4. Removal. We may remove Content that violates these Terms or applicable law.

9. Third‑Party Integrations

The Service integrates with third‑party providers (e.g., Stripe, Google APIs, OpenAI, Facebook Pixel). Your use of such integrations is subject to the third party’s terms, and ClientMax is not responsible for their services.

10. Data Privacy, GDPR & Retention

Our Privacy Policy explains how we collect and process personal data. For Customers located in the European Economic Area or United Kingdom:

• Data Controller. MaxClient LLC is the controller of your personal data.
• Legal Bases. We process data to perform our contract with you, comply with legal obligations, and pursue legitimate interests.
• Rights. You have rights to access, rectify, erase, restrict, or port your data, and to object to processing or lodge a complaint with a supervisory authority.

Retention. We retain Customer data for three (3) years after Account closure. You may email [email protected] at any time to request deletion, and we will erase all data (except as required for legal or accounting purposes) within 30 days.

11. Term & Termination

Either party may terminate at any time:

• By Customer. Cancel in your dashboard or email [email protected].
• By ClientMax. We may suspend or terminate for material breach or non‑payment with or without notice.

Upon termination, your license ends and access to the Service ceases. Sections 8 (User‑Generated Content – license to us), 12 (Disclaimer), 13 (Limitation of Liability), and 14 (Dispute Resolution) survive.

12. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” CLIENTMAX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENTMAX’S TOTAL LIABILITY FOR ALL CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) USD $100 OR (B) THE AMOUNT PAID BY CUSTOMER TO CLIENTMAX IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. IN NO EVENT SHALL CLIENTMAX BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, OR DATA.

14. Dispute Resolution & Governing Law

Governing Law. These Terms and any disputes will be governed by the laws of the State of Delaware, without regard to conflict‑of‑law rules.

Binding Arbitration & Class Action Waiver. Any dispute arising out of or relating to these Terms or the Service shall be resolved by confidential, binding arbitration administered by JAMS under its Streamlined Rules, held in Wilmington, Delaware, U.S.A. You and ClientMax waive any right to participate in class actions or class‑wide arbitration. Either party may bring an individual action in small‑claims court for claims within its jurisdiction.

15. Modifications to Terms

We may update these Terms from time to time. Material changes take effect 30 days after we notify you by email or posting on our site. Continued use after the effective date constitutes acceptance.

16. Miscellaneous

• Entire Agreement. These Terms constitute the entire agreement and supersede all prior agreements.
• Severability. If any provision is unenforceable, the remainder remains in effect.
• Assignment. You may not assign these Terms without our prior written consent; we may assign freely.
• Force Majeure. Neither party is liable for delays caused by events beyond reasonable control.

Contact Us

MaxClient LLC
8 The Green, STE A
Dover, DE 19901 USA
Email: support [at] clientmax.co

Last updated: 19 April 2025